Privacy policy

Vianeo providers an individual & collaborative service to create, analyze, share and discuss about strategy case studies. SAS Vianeo is committed to treat your data as strictly confidential in accordance with European regulations and CNIL directives.

  1. About the personal data collected
    1. The purpose of processing :  the non-commercialization of user data
    2. Recipient of personal data: Vianeo SAS exclusively
    3. Data storage
    4. A right of access to his personal data
    5. A privacy policy at the forefront of modernity
    6. Passively collected information
    7. The particular case of aggregated data
  2. Confidentiality : your projects remain your own property and are safe with us
  3. Cookies
    1. Definition of cookie
    2. Our "cookies" are secure
    3. Set your preferences "cookies"
  4. Liability
  5. Intellectual property
  6. In case of change of privacy policy
  7. Contact

1/ About the personal data collected

1.1 The purpose of processing :  the non-commercialization of user data

Vianeo collects personal information during the registration process and through other contacts with the customer (email, phone…). These data are transmitted voluntarily by the person who registers. The use of personal data collected is to provide and improve our service. Theses datas are collected for all standard customer information includes, among other things, the name, the e-mail address or the name of the company ... and, more generally, any information useful for a better appreciation of the customer. Thus, the use of the data will always be related to the reason for which they were originally provided

1.2 Recipient of personal data: Vianeo exclusively

Vianeo is aware about the values of those informations, which is why in any case, the collected data will not be rented, sold or used, for any kind of commercial activity whatsoever. Vianeo is the sole recipient of all personal data provided.

1.3 Data storage

The server is secured by the SSL protocol who is using industry-standard encryption technologies to back up your transactions and data. It encrypts personal information during their journey through the internet. The Vianeo platform is secured by a Letsencrypt digital certificate. This guarantees that any information sent via the web will be encrypted. Feel free to click on the security seal to verify the validity of our certificate and our commitment the certificate. Sites secured with Letsencrypt SSL Certificates provide up to 256-bit encryption, the highest level ofencryption and security possible. Vianeo ensures that its communications between the browser and the web servers of the site are private and secure.
Vianeo hosts its data from "Amazon webservice", "OVH" and "Scaleway" all of which have servers based in the European Union and which guarantee a maximum level of protection, according to the rules enacted by the new General Data Protection Regulation (GDPR) entered into force on May 25, 2018, and more generally according to all the rules enacted by to the French National Commission on Information Technology and Liberties and its European counterparts.
Every data relating to an account or project is transcribed on multiple disks instantly, saved daily and stored in different spaces, with certifications. The servers used take advantage of modern techniques to avoid congestions and failure points. Despite all the efforts made, users need to know that no method of transmitting over the Internet and storing electronic information can be foolproof.

1.4 A right of access to his personal data

Vianeo uses the personal data you provide, in compliance with the present security policy.
Anyone who has disclosed data to the company Vianeo through has a right of access and communication of his data, a right of opposition, rectification and cancellation, in accordance with the french law, at any time, and in all cases where the applicant can certify his identity by contacting him in accordance with the chapter 7.

1.5 A privacy policy at the forefront of modernity

The software infrastructure of the Vianeo platform is updated regularly with the latest security measures. The products operate on a dedicated network, locked with firewalls and monitored carefully. Security scans are regularly conducted by third parties to ensure that our infrastructures are highly secure and constantly up-to-date.

1.6 Passively collected information

When you interact on the Vianeo platform, some non-personally identifiable information are stored on our servers. For example, via your browser, are recovered : your IP address, the type and language of the browser, the pages and URLs mentioned, other browser history, the type of platform, the number of clicks, home pages, the information of the "cookies", the pages that you have requested and visited, the time spent on certain specific pages ... Vianeo only uses this data in aggregate format (this is a statistical data as defined in the following paragraph).

1.7 The particular case of aggregated data

In a constant effort to better understanding of users, Vianeo can analyze the personal data of its customers on its platform in an aggregated form. Aggregated data can be defined as made from micro data files and is the result of a combination of different measures. They are obtained by adding or averaging the individual values ​​obtained. They provide information on groups that share common characteristics. It is possible to aggregate by location, characteristics or time.
This aggregated information does not identify you personally. This information is likely to be shared with our partners. It may also be disclosed through global statistics on the use of Vianeo to describe our services to current and potential future business partners and other stakeholders for legal reasons.
Google Analytics and Piwik let Vianeo knows how users are using certain parts of the platform to make it appealing to as many users as possible and thereby improve our services.
Similarly, we may provide this information with aggregated data to our partners to inform them of how our users collectively use the Vianeo platform. This type of statistical data is shared for our partners to understand how often the service is used, and then they can optimize their online experience. For example, we use Google Analytics and Piwik, open source web data analysis platforms to collect and review this information. The aim is to better informing and targeting the relevant groups.

2/ Confidentiality : your projects remain your own property and are safe with us

Vianeo undertakes to guarantee the confidential and private nature of the information that it has obtained in particular in the exercise of its missions (created project or written idea). This information is only available to the customer, to guests and users who only have been authorized to access it by your manager when configuring the Vianeo platform for your use. Only Vianeo engineers, who are subject to a non-disclosure agreement, may have direct access to the content of your projects for necessary and exclusive reasons of technical assistance.

3/ Cookies

3.1 Definition of cookie

A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The message is then sent back to the server each time the browser requests a page from the server.
Cookies may also be called a web cookie, Internet cookie, browser cookie or HTTP cookie.
The main purpose of a cookie is to identify users and possibly prepare customized web pages for them.

3.2 Our "cookies" are secure

To access to Vianeo, it is requested, in order to improve the functioning of our services, to accept a cookie file in your browser. Vianeo uses "cookies" because the operation of the service requires it. Cookies can also be used to keep track of your identification information, in order to make the process of identification faster and / or to be stored to adapt the Vianeo services according to your interests.
Vianeo warrants that any personal information stored in these "cookie" files will not be used for other purposes or disclosed to anyone else except those provided for in article 1.7.

The set of cookies registered by Vianeo is described in the table below :

Cookies Finality Category Storage time
_ga Distinguish between different categories of users Strictly necessary Maximum 13 months
_gat Use to mitigate the high rate of demand Strictly necessary 1 minute
_gac_property-id Contains campaign information for the user. If you have linked your Google Analytics and Google Ads accounts, the Google Ads website conversion tags will read this cookie unless you disable this option. Strictly necessary 90 days
_gid Distinguish between different categories of users Strictly necessary 24 Hours
300gpBAK These cookies are used by our host to memorize on which server group the site tasks are performed. Strictly necessary Maximum 13 months
_pk_ses For the purpose of audience measurement. Session cookies are responsible for keeping the session active. When they expire, the visit is considered complete, the time can be changed. Strictly necessary 30 minutes
Mp_xx A better grasp of the panel Strictly necessary Maximum 13 months
optimizelyDomainTestCookie Accurate mesure Strictly necessary 179 days
optimizelyEndUserld Used to measure how selected users respond to targeted changes in site content and functionality, to determine which change is most effective in converting users to customers Strictly necessary 179 days
hasContent Customer’s consent to accept cookies Strictly necessary Maximum 13 months
SendinBLue specific cookies
tmpl_lang Saves the user's preferred language on the WEB site Strictly necessary One Year
PHPSESSID Preserve the user's status on the different pages of the site Strictly necessary Session lifetime
__cfuuid It is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. Strictly necessary 1 year
_vwo_uuid_v2 Generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. If you have a test running on multiple domains, you will notice test-specific UUID values. Strictly necessary 100 days
fs_uid This cookie is used to record sessions in our app to discover usability and crash issues.(SendinBLue) Strictly necessary Session lifetime
_utma, _utmb, _utmc, _utmz It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. Strictly necessary Maximum 13 months
intercom-id-[xxx] Messenger cookie to identify every end-user that visits the site. Strictement Nécessaire 9 months
Google MAPS and ReCaptcha specific cookies
1P-JAR These cookies are only associated with an anonymous user and your computer / device without providing references to personal data. They collect the number of visitors to the site, the duration of visits, the browser, the type of terminal, the place of origin of visitors and the pages visited. Strictly necessary 1 month
APISID Session lifetime
NID 6 months
HSID Session lifetime
SID Session lifetime
SIDCC 3 months
SSID Session lifetime

3.3 Set your preferences "cookies"

When you browse our website, some informations may be recorded in the manner provided in accordance to the previous paragraph, in case you do not wish to receive cookies, it is possible to change the settings of your browser to inform you when cookies are sent, or simply to refuse to receive them. It is also possible to delete the cookies that have already been installed. Vianeo may need to analyze different types of projects data that have been created by multiple users of the Vianeo platform and thus anonymously group data into indicators that could potentially become public. For example, Vianeo could produce an indicator with information on the total number of projects Vianeo users are working on at the moment. However, these indicators & reports will never contain identifiable personal data or information that could be associated with any Vianeo user or project.

4/ Liability

Vianeo retains with due diligence the personal information provided. Vianeo is committed to doing everything possible to ensure the security of its customers' data.
However, the company is bound only whit the limits of due care and can not be recognized as responsible in case of breach in security due to an external fact, not attributable or to any action of third parties who might receive this information.
Vianeo can not be held responsible if a virus and / or a technical problem occurs during the connection of the victim. The company disclaims any obligation and thus decline any request to this effect.
Vianeo may be required to disclose any information on legal injunction as required by law or legal process.

5/ Intellectual property

The general structure, as well as the questionnaire, the texts, animated or still images, sounds, graphics, downloadable documents and any other element composing the site are subject to the legislation in force on copyright and remain the exclusive property of Vianeo. Any reproduction, redistribution or any use of a copy of all or part of this content is subject to the prior written and express authorization of Vianeo.

6/ In case of change of privacy policy

The rules of confidentiality will not change unless they have been brought to the attention of the client. Any potential policy change, how to collect, or even use personally identifiable information via email will be notified to all customers.

7/ Contact

For any questions, concerns, request for deletion or modification of the information collected during our registration process, do not hesitate to contact us at the following address: support@vianeo.com or by phone at the following number +33 ( 0) 4 92 95 45 06. Vianeo SAS is pleased to discuss with you any subject about personal data and more generally related to its security policy and is committed to responding as soon as possible.